

Discover our subscription
Never forget the dog food again!
Our subscription is:
- ATTRACTIVE: You save 5% on every delivery.
- FLEXIBLE: Change products, skip deliveries or move the schedule anytime.
- BOUNDLESS: No commitment, no hidden fees, no account required.
- EASY: Super easy to use via your subscription management centre.
- CUSTOMISABLE: You can pause, skip, reactivate, reschedule or cancel your subscription at any time without giving a reason.
FAQ Subscription
Where can I set up a subscription?
You can easily set up your subscription on the specific product page. There you will find all the available options and can select the individual feed amount and the desired interval. Incidentally, you can also set up a subscription for other regular items such as food supplements, snacks or care products.
Can I choose different delivery intervals for my subscription?
Yes, you can organise your regular deliveries flexibly and have the products you want delivered at different times.
Can I mix one-time orders with my subscription?
Yes, it's easy to do that with us. One-time orders can be easily combined with your subscription. Simply access your subscriptions in your customer account or in this subscription management (https://www.woofshack.com/en/a/subscriptions/login) and add any product from our shop as a one-time purchase. The one-time purchase is possible for all products in the shop, even those that cannot be ordered by subscription.
How long is the subscription period?
The subscription period is completely flexible and can be customised by you. You can pause, skip, reactivate, reschedule or cancel your subscription at any time without providing a reason. You can choose between deliveries at intervals of two to twelve weeks.
What does shipping cost for subscriptions?
Shipping for subscriptions is handled the same way as for one-time purchases. Please refer to the shipping costs for your country in our shipping costs table (https://www.woofshack.com/en/policies/shipping-policy). There are no additional fees for subscriptions.
Until when can changes be made to the subscription?
Changes to your subscription can be made until the day before the next payment date. You will receive a reminder email about the upcoming subscription charge three days before your next payment. This gives you plenty of time to make adjustments.
Can I pause my subscription when I go on holiday?
Of course! You can pause, skip, reactivate or reschedule your subscription at any time – ideal for holiday periods or special circumstances.
What payment methods are available for my subscription?
Currently, you can use either a credit card or PayPal for your subscription.
How many subscriptions can I have?
There is no limit! You can create as many subscriptions and products as you need – perfect for different pets or different delivery intervals.
When will my subscription order be sent?
Your first delivery will be processed and prepared for dispatch on the next working day after payment has been made. Usually, the delivery will be handed over to the shipping company and the tracking number will be sent by email on the same day. Subsequent deliveries will always be triggered on the day following the next subscription charge at the selected interval.
Where can I make changes to my subscription?
You can easily make changes in your customer account under "Subscriptions" or in the customer portal for subscription management (https://www.woofshack.com/en/a/subscriptions/login) – simple and user-friendly!
How and where can I cancel my subscription?
You can cancel your subscription via your customer account in the "Subscriptions" section or in the customer portal for subscription management (https://www.woofshack.com/en/a/subscriptions/login). No questions asked – quick and easy.
Do you need more information?
Send us an email to let us know how we can help you, and a customer service representative will get back to you as soon as possible. Please be sure to include your order number (if you have one).
Contact our Customer Service at service@woofshack.com