Help

Your order will be dispatched from our warehouses in Germany or Austria on the same day or the next working day at the latest. Within Germany and Austria, your parcel should therefore be with you within 1-2 days. Delivery usually takes place on the next working day.

From an order value of €69, shipping is free for you within Austria and Germany. Below that, the shipping costs are only € 6.95. Shipping costs for other countries can be found here: Shipping costs

We ship to Germany, Austria, Italy, France, the Netherlands, Belgium, Hungary, Slovenia, the Czech Republic, Slovakia and Spain.

In addition to Visa, Mastercard, American Express, Maestro, Bancontact, Klarna Pay now, Klarna Pay later, iDeal, eps Bank Transfer, you can also use Apple Pay and Google Pay.

YES, because we want to offer you an uncomplicated and pleasant shopping experience by avoiding time-consuming registration processes. So you can start shopping with us straight away!

Shop sustainably: How to avoid returns and protect the environment!

It is important to us that you choose every product carefully and make conscious purchasing decisions. Returns cause high costs and place an additional burden on our environment. Choose a product that you want to keep and check the size chart, product description and pictures carefully.

We do NOT offer free returns. Regarding the return shipment to us in Austria, you are welcome to use a shipping service provider of your choice. Click here for the return instructions!

Unfortunately not, as we use different delivery service providers depending on the warehouse. (Post.at, DHL, GLS and DPD)

YES! We want to make sure you're happy with your purchase from us. We also want you to not only get a high quality product, but also pay a good price for it.

With this code - DOGSMAKEOURLIVESWHOLE - you will receive an exclusive discount. Have fun shopping!

You will receive an e-mail with all the information at the time of dispatch. Please also check your spam folder. If you can no longer find this e-mail, you can check the status online at any time! Click here to track your shipment (have your order number and e-mail address ready): https://www.woofshack.com/apps/track-and-trace

You can easily set up your subscription on the specific product page. There you will find all the available options and can select the individual feed amount and the desired interval. Incidentally, you can also set up a subscription for other regular items such as food supplements, snacks or care products.

Yes, you can organise your regular deliveries flexibly and have the products you want delivered at different times.

Yes, it's easy to do that with us. One-time orders can be easily combined with your subscription. Simply access your subscriptions in your customer account or in this subscription management (https://www.woofshack.com/en/a/subscriptions/login) and add any product from our shop as a one-time purchase. The one-time purchase is possible for all products in the shop, even those that cannot be ordered by subscription.

The subscription period is completely flexible and can be customised by you. You can pause, skip, reactivate, reschedule or cancel your subscription at any time without providing a reason. You can choose between deliveries at intervals of two to twelve weeks.

Shipping for subscriptions is handled the same way as for one-time purchases. Please refer to the shipping costs for your country in our shipping costs table (https://www.woofshack.com/en/policies/shipping-policy). There are no additional fees for subscriptions.

Changes to your subscription can be made until the day before the next payment date. You will receive a reminder email about the upcoming subscription charge three days before your next payment. This gives you plenty of time to make adjustments.

Of course! You can pause, skip, reactivate or reschedule your subscription at any time – ideal for holiday periods or special circumstances.

Currently, you can use either a credit card or PayPal for your subscription.

There is no limit! You can create as many subscriptions and products as you need – perfect for different pets or different delivery intervals.

Your first delivery will be processed and prepared for dispatch on the next working day after payment has been made. Usually, the delivery will be handed over to the shipping company and the tracking number will be sent by email on the same day. Subsequent deliveries will always be triggered on the day following the next subscription charge at the selected interval.

You can easily make changes in your customer account under "Subscriptions" or in the customer portal for subscription management (https://www.woofshack.com/en/a/subscriptions/login) – simple and user-friendly!

You can cancel your subscription via your customer account in the "Subscriptions" section or in the customer portal for subscription management (https://www.woofshack.com/en/a/subscriptions/login). No questions asked – quick and easy.