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FAQ - Order & Shipping
How long does shipping take?
Your order will be dispatched from our warehouses in Germany or Austria on the same day or the next working day at the latest. Within Germany and Austria, your parcel should therefore be with you within 1-2 days. Delivery usually takes place on the next working day.
How much does shipping cost?
From an order value of €59, shipping is free for you within Austria and Germany. Below that, the shipping costs are only € 6.95. Shipping costs for other countries can be found here: Shipping costs
Which countries do you ship to?
We ship to Germany, Austria, Italy, France, the Netherlands, Belgium, Hungary, Slovenia, the Czech Republic, Slovakia and Spain.
How can I pay?
In addition to Visa, Mastercard, American Express, Maestro, Bancontact, Klarna Pay now, Klarna Pay later, iDeal, eps Bank Transfer, you can also use Apple Pay and Google Pay.
Can I order as a guest?
YES, because we want to offer you an uncomplicated and pleasant shopping experience by avoiding time-consuming registration processes. So you can start shopping with us straight away!
How does a return work?
Shop sustainably: How to avoid returns and protect the environment!
It is important to us that you choose every product carefully and make conscious purchasing decisions. Returns cause high costs and place an additional burden on our environment. Choose a product that you want to keep and check the size chart, product description and pictures carefully.
We do NOT offer free returns. Regarding the return shipment to us in Austria, you are welcome to use a shipping service provider of your choice. Click here for the return instructions!
Do you deliver to packing stations?
Unfortunately not, as we use different delivery service providers depending on the warehouse. (Post.at, DHL, GLS and DPD)
Do you currently have discounts?
YES! We want to make sure you're happy with your purchase from us. We also want you to not only get a high quality product, but also pay a good price for it.
With this code - DOGSMAKEOURLIVESWHOLE - you will receive an exclusive discount. Have fun shopping!
³Information on the authenticity of customer reviews
Each consumer review is checked for authenticity prior to publication to ensure that reviews only come from consumers who have actually purchased/used the reviewed products. The verification is carried out either by manual verification in the form of a comparison of the rating with the order history of the merchandise management system in order to make a previous product purchase a necessary condition for publication or by sending individualized links to consumers after completion of an online order that lead to an online rating form and ensure that access to the rating function is only granted to consumers who have actually purchased a product.
Already more than 35.000 customers
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Saskia EttlJudge.me
First of all, I would like to rate the company's really excellent service. They responded immediately to my request.
I find the material itself very stable.
ShopVoter-4408561Shopvote
Great selection of items that are dispatched super fast. This dog harness also fully meets the expectations, compared to the previous model some changes have been made (material buckle) which hopefully will not have a negative effect. However, it is now machine washable, which is of course a huge advantage over its predecessor.
SonjaTrustpilot
Fast delivery and great quality. Support also responds very quickly and in a friendly manner. I can only recommend it
ShopVoter-4356919Shopvote
Large selection, finally found the right chest harness for my 3-legged dog after a long search on the internet. The telephone advice was immediately available and very competent.
BrigitteJudge.me
Very satisfied with the products. Fast delivery. I will order again. Many thanks. 👍🏻
DanielTrustpilot
Top quality, the detailed advice is awesome and on top of that, lightning-fast delivery. Can recommend woofshack.com to anyone 😎
ShopVoter-4423134Shopvote
Uncomplicated and fast delivery
ShopVoter-4302088Shopvote
Unusually good selection of outdoor equipment even for very small dogs (in this case dwarf spitz), very good size advice on the website (in this case accurate size estimate, which deviates from the manufacturer's recommendation), fast shipping, normal payment methods, prices in line with quality.
Johanna CantorJudge.me
TURBO delivery - the very next day! - and TOP items!
Birgit MarconTrustpilot
Super products - great online size advice - fast delivery - anytime again! 🥰
ShopVoter-4395966Shopvote
The service and advice are excellent.
ShopVoter-3817105Shopvote
Uncomplicated handling
Ralf CremerJudge.me
Super service, gladly again.
MichaelJudge.me
Exceptional service, fast handling - will recommend for sure
Kunde-1267846Shopvote
I was very satisfied with the service and especially the fast delivery.
Kunde-2970260Shopvote
I am very satisfied Shipping is fast Price is okay
JuliaJudge.me
Everything is great. ********
LiuJudge.me
Good quality, price performance is right, everything is great!
ShopVoter-4328996Shopvote
Everything was perfect and delivered promptly
Rated with 4.8 out of 5 stars based on over 3.000 reviews.