4 products
FAQ - Order & Shipping
How long does shipping take?
Your order will be dispatched from our warehouses in Germany or Austria on the same day or the next working day at the latest. Within Germany and Austria, your parcel should therefore be with you within 1-3 days. Delivery usually takes place on the next working day.
How much does shipping cost?
From an order value of €59, shipping is free for you within Austria and Germany. Below that, the shipping costs are only € 6.95. Shipping costs for other countries can be found here: Shipping costs
Which countries do you ship to?
We ship to Germany, Austria, Italy, France, the Netherlands, Belgium, Hungary, Slovenia, the Czech Republic, Slovakia and Spain.
How can I pay?
In addition to Visa, Mastercard, American Express, Maestro, Bancontact, Klarna Pay now, Klarna Pay later, iDeal, eps Bank Transfer, you can also use Apple Pay and Google Pay.
Can I order from you as a guest?
YES, because we want to offer you an uncomplicated and pleasant shopping experience by avoiding time-consuming registration processes. So you can start shopping with us straight away!
How does a return work?
Shop sustainably: How to avoid returns and protect the environment!
It is important to us that you choose every product carefully and make conscious purchasing decisions. Returns cause high costs and place an additional burden on our environment. Choose a product that you want to keep and check the size chart, product description and pictures carefully.
We do NOT offer free returns. Regarding the return shipment to us in Austria, you are welcome to use a shipping service provider of your choice. Click here for the return instructions!
Do you deliver to packing stations?
Unfortunately not, as we use different delivery service providers depending on the warehouse. (Post.at, DHL, GLS and DPD)
Do you currently have discounts?
YES! We want to make sure you're happy with your purchase from us. We also want you to not only get a high quality product, but also pay a good price for it.
With this code - DOGSMAKEOURLIVESWHOLE - you will receive an exclusive discount. Have fun shopping!