FAQ's / Help

Your order will be dispatched from our warehouses in Germany or Austria on the same day or the next working day at the latest. Within Germany and Austria, your parcel should therefore be with you within 1-2 days. Delivery usually takes place on the next working day.

From an order value of €59, shipping is free for you within Austria and Germany. Below that, the shipping costs are only € 6.95. Shipping costs for other countries can be found here: Shipping costs

We ship to Germany, Austria, Italy, France, the Netherlands, Belgium, Hungary, Slovenia, the Czech Republic, Slovakia and Spain.

In addition to Visa, Mastercard, American Express, Maestro, Bancontact, Klarna Pay now, Klarna Pay later, iDeal, eps Bank Transfer, you can also use Apple Pay and Google Pay.

YES, because we want to offer you an uncomplicated and pleasant shopping experience by avoiding time-consuming registration processes. So you can start shopping with us straight away!

We hope that you like our products. If you are not satisfied for any reason, you can return the goods at your own costs within 30 days. Click here for the return instructions.

Of course. Please simply enter your personal postcode for the name and the Packstation for the street in the checkout.

YES! We want to make sure you're happy with your purchase from us. We also want you to not only get a high quality product, but also pay a good price for it.

With this code - DOGSMAKEOURLIVESWHOLE - you will receive an exclusive discount. Have fun shopping!